Tuesday, 18 September 2007

ToS Problem Resolved

Ok, I got my alt working again by going to live chat support a third time. I spoke with "Patrick" again, but this time convinced him to actually fix my account. I got this amusing email when they fixed both of my accounts. I emphasized my favorite phrase in bold.

Dear Colin Kiernan,

Greetings from Second Life. Occasionally, Linden Lab needs to determine the cause of bugs, simulator slowdowns, and various other occurrences that you may have experienced while in Second Life.

While fixing a bug, we were able to trace it to something that your avatar may have been doing, or something they may have seen. For this reason, we have disabled your ability to log in to Second Life while we examine your logs and try to determine the cause.

Your account will be returned shortly (usually within a 1/2 hour), and no changes will be made to your character or account other than those required to resolve the problem.

Your account will be restored as soon as we resolve the specific issue, and we will notify you via email when that happens. We apologize for the inconvenience. Please feel free to contact us if you have further questions.

Best Wishes,

Linden Lab
"Sir, we have tracked the problem with your account to last Friday, when your avatar witnessed a double homocide involving a pregnant woman and a kitten. It was extremely traumatic."

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